Information A - Z

If you have further questions, this section probably has the answers you're looking for


Munich Franz Josef Straus: 200 km, journey time 2.5 - 3 hours
Salzburg: 120 km, journey time 1.5 hours
We can also arrange a transfer for you upon request.

Anti-allergy bed linen is available upon request. Please contact reception. Please also inform us of any food allergies and our chef will be happy to prepare a suitable alternative for you.

Alpine Oasis
The Alpine Oasis is open daily from 3.00 pm to 7.00 pm.

Arrival / departure
Rooms are available to check-in from 3.00 pm onwards. If you are arriving later than 8.00 pm, please let us know in advance. On your day of departure please vacate your room by 10.00 am.
Early check-in from 10.00 am and late check-out until 4.00 pm available upon request and depending upon availability.


Baby’s cot
Please contact reception or housekeeping if you require a cot or further items.

Bank & cashpoint
The nearest bank with a cashpoint is located in the direction of the town centre on the right-hand side. If you would like any further information please contact reception.
Bank details
SWIFT/BIC: RVSAAT2S052 (Raiffeisenbank Saalbach-Hinterglemm-Viehhofen)
IBAN: AT04 3505 2000 0001 734

Bar & Lounge
Opening hours: 12 pm to 12 am

Bathrobes, towels and bathroom slippers
These are available for the duration of your stay. If you would like fresh towels or bathrobes please leave your old towels/bathrobes in the spa area or on the bathroom floor. These will then be replaced by housekeeping.

Bathroom scales
Available in the Alpine Oasis.

Bed linen changes
We are environmentally friendly and therefore wash all bed linen 1x a week – if you would prefer this to be washed more frequently (or less), please let us know.

Bicycles are available for hire next to our hotel.

Bike wash
There is a bike wash behind the car park.

If you require any information on biking, a route recommendation or bike map please ask reception who will be able to help.

Blankets and duvets
Please let us know if you would like extra blankets, anti-allergy blankets or wool blankets and we can bring these to your room.

is served daily from 8.00 am to 10.00 am



Cancellation conditions 
HERE you will find the current cancellation conditions for the winter
HERE you will find the current cancellation conditions for summer

We recommend taking out travel cancellation insurance with our partner, We recommend taking out travel cancellation insurance with our partner, European Travel Insurance. You can easily take out this online under this link.

Place of jurisdiction Zell am See

Casino in the Grand Hotel in Zell am See
Experience the fun and excitement of the casino in an area of more than 1,000 m² with 50 slot machines, 12 easy roulette terminals, 4 American roulette tables, 4 black jack tables as well as 2 Easy Hold’em Poker Tables.

Charging devices
Have you forgotten your charger? Not to worry – simply ask reception for one!

Check-in and out = see arrival/departure

Church service
There is a Catholic church service in Saalbach on Sundays at 10.00 am.

Clothes hangers
If you require extra clothes hangers please let us know.

is served daily, excluding Wednesdays, in our cosy lounge.

Credit cards
We accept Maestro | EC card, MasterCard and Visa.

Cross-country skiing
Information available from reception.

The use of fresh, regional produce is something which is very important to us!

Further information about the culture in Saalbach Hinterglemm and the surrounding area is available from reception.


Daily newspapers
The daily newspapers are available in the breakfast room.

Saalbach dental practice, Glemmtaler Landesstraße 23, 5753 Saalbach
Reception can assist you with appointments.

Dietary requirements
If you have any special dietary requirements please contact our waiting staff and our chef will be happy to accommodate any special needs!

As part of our gourmet board option, dinner is served in our restaurant between 6.00 pm and 7.30 pm in summer and 6.00 pm and 8.00 pm in winter. We politely request our guests to wear suitable clothing.

Dinner cancellation
If you prefer to not have our menu in evening, please cancel by midday at reception. We will then deduct 20,00 € in summer and 25,00 € in winter per person.

Dinner for kids
A special children’s dinner is available on our kids’ menu.

Disabled / barrier-free access
Upon request, we can, depending on availability, reserve rooms directly next to the lift.

Doctor | Hospital | Emergency Services
Emergency number 144

Dogs are welcome in our hotel. There will be a charge of € 25,00 per dog per day (excluding food). Please ensure that your dog is kept on a lead in the hotel. Dogs are not permitted in the breakfast room or restaurant.

Dress code
Please dress appropriately, from casual to elegant, in keeping with the time of day and personal comfort.
Please refrain from wearing bathrobes or jogging outfits at breakfast.
At dinner we ask our guests to please dress smartly (tie and jacket are not compulsory).

Duvets and blankets
Please let us know if you would like extra duvets/blankets, anti-allergy blankets or wool blankets and we can bring these to your room.


Early check-in = see arrival and departure

Early departure
Please note that, in the case of an early departure, we have to charge for the entire reserved period.

Electrical sockets
Austrian electrical power points are 220 V. We can provide adapters and extension cables if required.

Emergency exits
Please note the information concerning this in your rooms and in the corridors.

Emergency services
Fire brigade 122 | Police133 | Ambulance 144 | Emergency Doctor 144 | Mountain rescue 140

Evacuation plan | Fire safety plan
There is a detailed evacuation and fire safety plan in your room / suite next to the

Excursions & recreational activities
Our reception team can offer plenty of ideas and information on excursions and recreational opportunities in the local area.

Express check-out = Contactless check-out
If you provide your credit card and billing address upon arrival, we can book the due sum from your account and send you an invoice with confirmation by e-mail or post.


Fire alarm | Fire extinguisher
If there is a fire please dial the fire brigade: (0) 122 and go outdoors as indicated on the emergency escape map. There are fire extinguishers on each floor.


Gift vouchers
Why not treat your family, friends or business partners to a voucher for sheer luxury and enjoyment? Each gift voucher is created individually depending on personal requirements. You could, for example, give someone a voucher for a stay, a dinner here or a monetary sum for them to spend at the hotel as they choose. Our reception team would be pleased to help you.

The Zell am See - Kaprun Golf Course which has 36 holes is a 20-minute car journey away. For further information and to arrange a tee off time please contact reception.



There is a hairdryer in the bathroom.

Half-board is included in the room rate. If you would prefer only bed and breakfast, we will deduct 15.00 euros per person per day from the half-board rate.

Our hotel heating is controlled centrally by our technicians. The bathroom temperature remains constant, but it can be individually regulated in the rooms and suites. If you have any questions, please contact reception.

In the summer, hotel owner Gerhard accompanies guests on hikes and can recommend the best tours. The beautiful mountain landscape offers many hiking paths and mountain lodges – a hiking and mountain lodge guide as well as tips are available from reception.

Horse-drawn carriage ride
Experience the beautiful scenery here on a romantic horse-drawn carriage ride – book at reception

Hotel Bar & Lounge
Opening times: 12 pm to 12 am.


Ice skates
An ice rink which also offers skate hire can be found in the direction of the valley head. Further information is available from reception.

Ice stock sport
There is a skating rink in the Saalbach Hinterglemm sports centre. Playing times can be booked at reception.

WIFI is free and available throughout the hotel.
WIFI name: Welcome@Gollingerhof>



Recepton can provide information for your individual jogging route.

The Joker Card is available upon request from reception.



Available upon request from housekeeping or from reception.



Late check-out = see arrival/departure

Local taxes
The local taxes of € 2,00 per person aged 15 or over/per day is not included in the price.

Lost property
If you lose something during your stay or forget an item when you leave the hotel, please contact reception. Lost property will only be sent to your forwarding address if this is expressly requested.

Luggage service
Our staff can assist you with your luggage. Please contact reception if you require any help.

Luggage storage
Suitcases can be stored at reception before check-in and after check-out.



Any messages which are received for you whilst you are out will be passed on and brought to your room as soon as possible.

Mountain lodges
There are many mountain lodges to be explored in the beautiful mountain landscape around our hotel. A mountain lodge guide and “Insider tips” are available from reception.



Newspapers & magazines
Regional daily newspapers are available at breakfast.

Night entrance
Your room card allows you to use the night entrance at any time. Please note that reception is occupied until 9.00 pm. If you intend to return to the hotel later than this, please make sure that you take your room card with you.

Smoking is not permitted anywhere in the hotel.

Nordic walking
Nordic walking sticks are available for you to use during your stay. Please ask reception where we can also provide tour suggestions. In the summer, the hotel owner Yvonne also joins guests for walks 1x week (announced in the Morgenpost).



On Wednesdays we enjoy an “in-house day off”.
On this day, our busy staff can enjoy a well-deserved break which is why the Gollinger Restaurant is closed. Every Wednesday we can therefore arrange a culinary excursion for you to a restaurant of your choice (deduction from the daily rate of € 25,00 per adult).



Cars may be parked in front of the hotel for loading and unloading. The hotel’s car park is located in front of and behind the hotel. We would like to point out that only one free parking space is available for each room. Additional parking spaces are subject to a charge.
A parking space in our underground garage is charged at € 25,00 / day which will be added to your hotel bill.

We accept cash, Maestro | EC card, MasterCard and Visa.

There is a pharmacy just in front of the town centre, on the right-hand side.

We want you to feel at home – please therefore let us know if you require any extra pillows or anti-allergy pillows.

“Please do not disturb” sign
There is a “Please do not disturb” sign in your room / suite next to the door.
Hotel staff will not enter your room for cleaning if this sign is hanging on your door. For room cleaning, please contact reception from 8.00 am to 3.00 pm.

If you have any letters, parcels etc. please contact reception where we
can stamp and post these for you.

Postage stamps / letters
If you would like to send a postcard or letter, we can stamp your mail at reception. Stamps are also available from the Confetti Shop next door. We also provide letter paper, pens and envelopes.



There is a radio in your room/suite, integrated in the television.

Railway station
The Zell am See railway station is a 30-minute car journey away from our hotel. Upon request we can arrange a transfer for you.

is available to fulfil all your requests and requirements in person from 8.00 am to 9.00 pm. A telephone service is available 24/7: +43 6541 7292.

If you notice any faults or technical defects in your room or in the hotel, please inform reception.

Room billing
Bills can be paid at reception up to 10.00 pm on the evening before your departure or from 7.30 am on the day of your departure. We accept cash, Maestro | EC card, MasterCard and Visa.

Room cleaning
Our  housekeeping team will clean your rooms between 8.00 am and 3.00 pm if the green sign is on your door.



There is a safe in your room / suite in the wardrobe which requires a 4-figure code.
Items of greater value may be stored in the safe at reception.

Sewing kit
A sewing set is available from reception. 

Shoe cleaning machine
Available in front of the wine cellar.

Shoe horn
is available in your room. 

There are numerous shops in Saalbach Hinterglemm, Saalfelden and Zell am See.
Reception can provide you with a local map as well as the addresses of specialist stores.

Ski instructors
The Snow & Fun Ski School has long been a part of our hotel. Reception can book lessons for you.

Ski maps
Ski piste maps for our ski region are available at our reception as well as further information.

Ski service
Skis can be prepared at the Snow & Fun Ski School.

Ski storage and bike room | Storage | Drying room
Available in the basement.

Smoking is not permitted in the rooms or in any other area of the hotel.

There is a solarium in the Alpine Oasis – operational coins for this are available from reception and cost € 7.50 each.

Sports clothing
Sport Gumpold offers a range of sports clothing depending on season. Reception can provide further details.

Sports equipment
We hire out hiking and walking poles and rucksacks. Further sports equipment is available for hire from our partner businesses. More information is available from reception.

Support service for in-house technology
Please ask at reception.

Surrounding area
Innsbruck 120 km, Munich 200 km, Salzburg 120 km, Zell am See 30 km, Kitzbühel 50 km.

Swarovski Shop & Crystal Worlds in Wattens | Innsbruck
The world of crystals is waiting to be explored only an 80-minute car journey away. Detailed information and a map of how to get there are available from reception.



Taxi 6620: Tel: +43 6541 6620, reception can organise a transfer for you.

To call another room, dial the room number.
To call an external line, dial “0” followed by the number.
Calls can, of course, also be made from reception.

Tennis courts
There is a tennis hall & outdoor courts in Hinterglemm. Book playing times at reception.

Reception can reserve a toboggan for you from the nearby sports store. Information on toboggan and night tracks is available from reception.

Shampoo, shower gel and body lotion are provided in the bathrooms. Toothpaste, toothbrush, comb and a shaving set are available upon request. If you require anything else, please contact reception.

Toothbrush & paste
Please ask reception or housekeeping.

Towel changes
Help us protect the environment: towels which are left hanging up will be reused and those lying on the floor will be replaced!

Travel cancellation insurance
The cancellation terms and conditions of the Austrian hotel regulation apply – also in the case of an early departure. We recommend that you take out a travel cancellation policy.

TV programmes
This directory also includes a list of available TV channels.



These are available in reception and can be provided for the duration of your stay.

Underground parking
Underground parking is located directly next to the Gollinger and costs € 25,00 per day.



Each room and suite has a safe in the wardrobe.

Our menu and daily specials also include a choice of vegetarian dishes.



Tap water in Austria is suitable for drinking.

Available for free throughout the hotel.
WIFI name: Welcome@Gollingerhof>

Wine tasting
Can be arranged in the hotel wine cellar with owner Gerhard upon request and costs € 34,50 per person.

Winter hiking
Reception can provide tips.

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