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Information A - Z

If you have further questions, this section probably has the answers you're looking for

A

Airports
Munich Franz Josef Straus: 200 km, journey time 2.5 - 3 hours

Salzburg: 120 km, journey time 1.5 hours

We can also arrange a transfer for you upon request.


Allergies

Anti-allergy bed linen is available upon request. Please contact reception. Please also inform us of any food allergies and our chef will be happy to prepare a suitable alternative for you.


Alpine Oasis

The Alpine Oasis is open daily from 3.00 pm to 7.00 pm.


Arrival / departure

Rooms are available to check-in from 3.00 pm onwards. If you are arriving later than 8.00 pm, please let us know in advance. On your day of departure please vacate your room by 10.00 am.
Early check-in from 10.00 am and late check-out until 4.00 pm available upon request and depending upon availability.


B

Baby’s cot

Please contact reception or housekeeping if you require a cot or further items.


Bank & cashpoint

The nearest bank with a cashpoint is located in the direction of the town centre on the right-hand side. If you would like any further information please contact reception.


Bar & Lounge

Opening hours: 12 pm to 11.00 pm


Bathrobes, towels and bathroom slippers

These are available for the duration of your stay. If you would like fresh towels or bathrobes please leave your old towels/bathrobes in the spa area or on the bathroom floor. These will then be replaced by housekeeping.


Bathroom scales

Available in the Alpine Oasis.


Beauty treatments & massages

Further information on treatments available from reception where appointments can also be made.


Bed linen changes

We are environmentally friendly and therefore wash all bed linen 1x a week – if you would prefer this to be washed more frequently (or less), please let us know.


Bicycles

Bicycles are available for hire next to our hotel.


Bike wash

There is a bike wash behind the car park.


Biking

If you require any information on biking, a route recommendation or bike map please ask reception who will be able to help.


Blankets and duvets

Please let us know if you would like extra blankets, anti-allergy blankets or wool blankets and we can bring these to your room.

Breakfast

is served daily from 7.30 am to 10.00 am

 

C

Cancellation conditions for the winter season 2020/2021 in relation to Covid-19

With a direct booking, conveniently via the website, by e-mail or telephone, you are guaranteed to be in good hands!To be able to plan your holiday carefree, we guarantee you a free cancellation option should one of the following reasons exist:

  • Travel warning of the highest level for the Salzburger Land 
  • If the corona traffic light for the district of Zell am See is on red
  • In case of border closure
  • If Covid-19 means that skiing is not possible in the Saalbach Hinterglemm Leogang Fieberbrunn region
  • If you fall ill with Covid-19 or have to go into a quarantine ordered by the authorities (presentation of a positive test result)

Should one of these cases occur, we will of course cancel your booking free of charge. You will receive a voucher for the down payment, which you can redeem at any time on another desired date. On request we will also refund the deposit.

Whatever would be necessary, we will solve it together directly with you - personally and uncomplicated!

For all other eventualities the following general conditions apply:
Cancellation free of charge is possible at the latest one month before arrival. 
After that the following conditions apply: Up to 1 week before the day of arrival 70 % of the total package price and in the last week before the day of arrival 90 % of the total package price.

We recommend taking out travel cancellation insurance with our partner, the "Europäische Reiserücktrittsversicherung". This insurance now also covers cases relating to Covid-19, which you can easily take out online via this link.

Place of jurisdiction Zell am See


Casino in the Grand Hotel in Zell am See

Experience the fun and excitement of the casino in an area of more than 1,000 m² with 50 slot machines, 12 easy roulette terminals, 4 American roulette tables, 4 black jack tables as well as 2 Easy Hold’em Poker Tables.

Charging devices

Have you forgotten your charger? Not to worry – simply ask reception for one!


Check-in and out = see arrival/departure


Church service

There is a Catholic church service in Saalbach on Sundays at 10.00 am.

Clothes hangers

If you require extra clothes hangers please let us know.


Coffee

is served daily, excluding Wednesdays, in our cosy lounge.


Credit cards

We accept Maestro | EC card, MasterCard and Visa.

Cross-country skiing

Information available from reception.


Cuisine

The use of fresh, regional produce is something which is very important to us!


Culture

Further information about the culture in Saalbach Hinterglemm and the surrounding area is available from reception.

D

Daily newspapers

The daily newspapers are available in the breakfast room.


Dentist

Saalbach dental practice

Glemmtaler Landesstraße 23

5753 Saalbach
Reception can assist you with appointments.


Dietary requirements

If you have any special dietary requirements please contact our waiting staff and our chef will be happy to accommodate any special needs!


Dinner

As part of our gourmet board option, dinner is served in our restaurant between 6.00 pm and 7.30 pm in summer and 6.00 pm and 8.00 pm in winter. We politely request our guests to wear suitable clothing.


Dinner cancellation

If you prefer to not have our 5-course menu one evening, please cancel by midday at reception. We will then deduct 17.00 € in summer and 20,00 € in winter per person.

 

Dinner for kids

A special children’s dinner is available on our kids’ menu.


Disabled / barrier-free access

Upon request, we can, depending on availability, reserve rooms directly next to the lift.


Doctor | Hospital | Emergency Services

Emergency number 144


Dogs

Dogs are welcome in our hotel. There will be a charge of 25 euros per dog per day (excluding food). Please ensure that your dog is kept on a lead in the hotel. Dogs are not permitted in the breakfast room or restaurant.


Dress code

Please dress appropriately, from casual to elegant, in keeping with the time of day and personal comfort.
Please refrain from wearing bathrobes or jogging outfits at breakfast.
At dinner we ask our guests to please dress smartly (tie and jacket are not compulsory).


Duvets and blankets

Please let us know if you would like extra duvets/blankets, anti-allergy blankets or wool blankets and we can bring these to your room.


E

Early check-in = see arrival and departure
Early departure

Please note that, in the case of an early departure, we have to charge for the entire reserved period.


Electrical sockets

Austrian electrical power points are 220 V.

We can provide adapters and extension cables if required.


Emergency exits

Please note the information concerning this in your rooms and in the corridors.

Emergency services

Fire brigade 122 | Police133 | Ambulance 144 | Emergency Doctor 144 | Mountain rescue 140

 

Evacuation plan | Fire safety plan

There is a detailed evacuation and fire safety plan in your room / suite next to the


Excursions & recreational activities

Our reception team can offer plenty of ideas and information on excursions and recreational opportunities in the local area.

Express check-out = Contactless check-out

If you provide your credit card and billing address upon arrival, we can book the due sum from your account and send you an invoice with confirmation by e-mail or post.


F

Fire alarm | Fire extinguisher

If there is a fire please dial the fire brigade: (0) 122 and go outdoors as indicated on the emergency escape map. There are fire extinguishers on each floor.


G

Gift vouchers

Why not treat your family, friends or business partners to a voucher for sheer luxury and enjoyment? Each gift voucher is created individually depending on personal requirements. You could, for example, give someone a voucher for a stay, a dinner here or a monetary sum for them to spend at the hotel as they choose. Our reception team would be pleased to help you.


Golf

The Zell am See - Kaprun Golf Course which has 36 holes is a 20-minute car journey away. For further information and to arrange a tee off time please contact reception.

 

H

Hairdryer
There is a hairdryer in the bathroom.

 

Half-board

Half-board is included in the room rate. If you would prefer only bed and breakfast, we will deduct 15.00 euros per person per day from the half-board rate.


Heating

Our hotel heating is controlled centrally by our technicians. The bathroom temperature remains constant, but it can be individually regulated in the rooms and suites. If you have any questions, please contact reception.


Hiking

In the summer, hotel owner Gerhard accompanies guests on hikes and can recommend the best tours. The beautiful mountain landscape offers many hiking paths and mountain lodges – a hiking and mountain lodge guide as well as tips are available from reception.


Horse-drawn carriage ride

Experience the beautiful scenery here on a romantic horse-drawn carriage ride – book at reception.

Hotel Bar & Lounge

Opening times: 12 pm to 11.00 pm.


I

Ice skates

An ice rink which also offers skate hire can be found in the direction of the valley head. Further information is available from reception.


Ice stock sport

There is a skating rink in the Saalbach Hinterglemm sports centre.

Playing times can be booked at reception.


Internet

WIFI is free and available throughout the hotel.

WIFI name: Welcome@Gollingerhof>


Ironing service

We offer an ironing service – please contact reception. Items received between 8.00 am and 6.00 pm can be ironed and returned the same day.

J

Jogging

Reception can provide information for your individual jogging route.

 

JOKER CARD

The Joker Card is available upon request from reception.

 

K

Kettle

Available upon request from housekeeping or from reception.

 

L

Late check-out = see arrival/departure


Laundry

Housekeeping and reception staff can take care of your laundry and ironing. Please note that we do not have a chemical dry-cleaning facility in the hotel.
(see also Ironing)


Laundry service

If you have any items to be washed or ironed please inform reception or housekeeping. Laundry bags are provided in your room – if you require more please contact reception.

 

Local taxes

The local taxes of €2 per person aged 15 or over/per day is not included in the price.


Lost property

If you lose something during your stay or forget an item when you leave the hotel, please contact reception. Lost property will only be sent to your forwarding address if this is expressly requested.


Luggage service

Our staff can assist you with your luggage. Please contact reception if you require any help.


Luggage storage

Suitcases can be stored at reception before check-in and after check-out.

 

M

Massages & beauty treatments

Further information is available from reception where you can also book appointments.


Messages

Any messages which are received for you whilst you are out will be passed on and brought to your room as soon as possible.

 

Mountain lodges

There are many mountain lodges to be explored in the beautiful mountain landscape around our hotel. A mountain lodge guide and “Insider tips” are available from reception.

 

N

Newspapers & magazines

Regional daily newspapers are available at breakfast.


Night entrance

Your room card allows you to use the night entrance at any time. Please note that reception is occupied until 9.00 pm. If you intend to return to the hotel later than this, please make sure that you take your room card with you.

 

Non-smoking

Smoking is not permitted anywhere in the hotel.


Nordic walking

Nordic walking sticks are available for you to use during your stay. Please ask reception where we can also provide tour suggestions. In the summer, the hotel owner Yvonne also joins guests for walks 1x week (announced in the Morgenpost).

 

O

On Wednesdays we enjoy an “in-house day off”.

On this day, our busy staff can enjoy a well-deserved break which is why the Gollinger Restaurant is closed. Every Wednesday we can therefore arrange a culinary excursion for you to a restaurant of your choice (deduction from the daily rate of €17 per adult/day, €10 per child aged 6-15 years).

 

P

Parking

Cars may be parked in front of the hotel for loading and unloading. The hotel’s car park is located in front of and behind the hotel.
A parking space in our underground garage is charged at 12.00 euros / day which will be added to your hotel bill.


Payment

We accept cash, Maestro | EC card, MasterCard and Visa.


Pharmacy

There is a pharmacy just in front of the town centre, on the right-hand side.


Photocopying, scanning & printing

You can photocopy and scan documents at reception for 0.20 euros per black and white print and 0.30 per colour print.


Pillows

We want you to feel at home – please therefore let us know if you require any extra pillows or anti-allergy pillows.

 

“Please do not disturb” sign

There is a “Please do not disturb” sign in your room / suite next to the door.
Hotel staff will not enter your room for cleaning if this sign is hanging on your door. For room cleaning, please contact reception from 8.00 am to 3.00 pm.


Post

If you have any letters, parcels etc. please contact reception where we
can stamp and post these for you.


Postage stamps / letters

If you would like to send a postcard or letter, we can stamp your mail at reception. Stamps are also available from the Confetti Shop next door. We also provide letter paper, pens and envelopes.

 

R

Radio

There is a radio in your room/suite, integrated in the television.

 

Railway station

The Zell am See railway station is a 30-minute car journey away from our hotel. Upon request we can arrange a transfer for you.

 

Reception

is available to fulfil all your requests and requirements in person from 8.00 am to 9.00 pm. A telephone service is available 24/7: +43 6541 7292.


Repairs

If you notice any faults or technical defects in your room or in the hotel, please inform reception.

 

Room billing

Bills can be paid at reception up to 10.00 pm on the evening before your departure or from 7.30 am on the day of your departure.

We accept cash, Maestro | EC card, MasterCard and Visa.


Room cleaning

Our busy housekeeping team will clean your rooms between 8.00 am and 3.00 pm if the green sign is on your door.

  

S

Safe

There is a safe in your room / suite in the wardrobe which requires a 4-figure code.
Items of greater value may be stored in the safe at reception.


Sewing kit

 A sewing set is available from reception. 


Shoe cleaning machine

Available in front of the wine cellar.


Shoe horn

is available in your room.


Shopping

There are numerous shops in Saalbach Hinterglemm, Saalfelden and Zell am See.

Reception can provide you with a local map as well as the addresses of specialist stores.


Ski instructors

The Snow & Fun Ski School has long been a part of our hotel. Reception can book lessons for you.


Ski lift cards | Ski passes

Ski cards for our ski region are available from reception as well as piste maps and further information.

Ski service

Skis can be prepared at the Snow & Fun Ski School.

 

Ski storage and bike room | Storage | Drying room

Available in the basement.


Smoking

Smoking is not permitted in the rooms or in any other area of the hotel.

 

Solarium

There is a solarium in the Alpine Oasis – operational coins for this are available from reception and cost €7.50 each.


Sports clothing

Sport Gumpold offers a range of sports clothing depending on season. Reception can provide further details.


Sports equipment

We hire out hiking and walking poles and rucksacks. Further sports equipment is available for hire from our partner businesses. More information is available from reception.


Support service for in-house technology

Please ask at reception.


Surrounding area

Innsbruck 120 km, Munich 200 km, Salzburg 120 km, Zell am See 30 km, Kitzbühel 50 km.


Swarovski Shop & Crystal Worlds in Wattens | Innsbruck

The world of crystals is waiting to be explored only an 80-minute car journey away. Detailed information and a map of how to get there are available from reception.

 

T

Taxi

Taxi 6620: Tel: +43 6541 6620, reception can organise a transfer for you.

 

Telephone

To call another room, dial the room number.
To call an external line, dial “0” followed by the number.
Calls can, of course, also be made from reception.
All important telephone numbers can be found on the enclosed list.


Tennis courts
There is a tennis hall & outdoor courts in Hinterglemm.

Book playing times at reception.


Tobogganing

Reception can reserve a toboggan for you from the nearby sports store. Information on toboggan and night tracks is available from reception.

 

Toiletries

Shampoo, shower gel and body lotion are provided in the bathrooms. Toothpaste, toothbrush, comb and a shaving set are available upon request.
If you require anything else, please contact reception.

 

Toothbrush & paste

Please ask reception or housekeeping.


Towel changes

Help us protect the environment: towels which are left hanging up will be reused and those lying on the floor will be replaced!

 

Travel cancellation insurance
The cancellation terms and conditions of the Austrian hotel regulation apply – also in the case of an early departure. We recommend that you take out a travel cancellation policy.


TV programmes

This directory also includes a list of available TV channels.

 

U

Umbrellas

These are available in reception and can be provided for the duration of your stay.


Underground parking

Underground parking is located directly next to the Gollinger and costs €12 per day.

 

V

Valuables

Each room and suite has a safe in the wardrobe.


Vegans

Our chefs can accommodate any special requests – please let us know in advance.


Vegetarians

Our menu and daily specials also include a choice of vegetarian dishes.

 

W

Water

Tap water in Austria is suitable for drinking.


WIFI

Available for free throughout the hotel.

WIFI name: Welcome@Gollingerhof>


Wine tasting

Can be arranged in the hotel wine cellar with owner Gerhard upon request and costs €18.50 per person.


Winter hiking

Reception can provide tips.

 

 

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