Information A - Z
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Munich Franz Josef Straus: 200 km, journey time 2.5 - 3 hours
Salzburg: 120 km, journey time 1.5 hours
We can also arrange a transfer for you upon request.
Anti-allergy bed linen is available upon request. Please contact reception. Please also inform us of any food allergies and our chef will be happy to prepare a suitable alternative for you.
The Alpine Oasis is open daily from 3.00 pm to 7.00 pm.
Arrival / departure
Rooms are available to check-in from 3.00 pm onwards. If you are arriving later than 8.00 pm, please let us know in advance. On your day of departure please vacate your room by 10.00 am.
Early check-in from 10.00 am and late check-out until 4.00 pm available upon request and depending upon availability.
Please contact reception or housekeeping if you require a cot or further items.
Bank & cashpoint
The nearest bank with a cashpoint is located in the direction of the town centre on the right-hand side. If you would like any further information please contact reception.
Bar & Lounge
Opening hours: 12 pm to 11.00 pm
Bathrobes, towels and bathroom slippers
These are available for the duration of your stay. If you would like fresh towels or bathrobes please leave your old towels/bathrobes in the spa area or on the bathroom floor. These will then be replaced by housekeeping.
Available in the Alpine Oasis.
Beauty treatments & massages
Further information on treatments available from reception where appointments can also be made.
Bed linen changes
We are environmentally friendly and therefore wash all bed linen 1x a week – if you would prefer this to be washed more frequently (or less), please let us know.
Bicycles are available for hire next to our hotel.
There is a bike wash behind the car park.
If you require any information on biking, a route recommendation or bike map please ask reception who will be able to help.
Blankets and duvets
Please let us know if you would like extra blankets, anti-allergy blankets or wool blankets and we can bring these to your room.
is served daily from 7.30 am to 10.00 am
Cancellation conditions for the winter season 2020/2021 in relation to Covid-19
With a direct booking, conveniently via the website, by e-mail or telephone, you are guaranteed to be in good hands!To be able to plan your holiday carefree, we guarantee you a free cancellation option should one of the following reasons exist:
- Travel warning of the highest level for the Salzburger Land
- If the corona traffic light for the district of Zell am See is on red
- In case of border closure
- If Covid-19 means that skiing is not possible in the Saalbach Hinterglemm Leogang Fieberbrunn region
- If you fall ill with Covid-19 or have to go into a quarantine ordered by the authorities (presentation of a positive test result)
Should one of these cases occur, we will of course cancel your booking free of charge. You will receive a voucher for the down payment, which you can redeem at any time on another desired date. On request we will also refund the deposit.
Whatever would be necessary, we will solve it together directly with you - personally and uncomplicated!
For all other eventualities the following general conditions apply:
Cancellation free of charge is possible at the latest one month before arrival.
After that the following conditions apply: Up to 1 week before the day of arrival 70 % of the total package price and in the last week before the day of arrival 90 % of the total package price.
We recommend taking out travel cancellation insurance with our partner, the "Europäische Reiserücktrittsversicherung". This insurance now also covers cases relating to Covid-19, which you can easily take out online via this link.
Place of jurisdiction Zell am See
Casino in the Grand Hotel in Zell am See
Experience the fun and excitement of the casino in an area of more than 1,000 m² with 50 slot machines, 12 easy roulette terminals, 4 American roulette tables, 4 black jack tables as well as 2 Easy Hold’em Poker Tables.
Have you forgotten your charger? Not to worry – simply ask reception for one!
Check-in and out = see arrival/departure
There is a Catholic church service in Saalbach on Sundays at 10.00 am.
If you require extra clothes hangers please let us know.
is served daily, excluding Wednesdays, in our cosy lounge.
We accept Maestro | EC card, MasterCard and Visa.
Information available from reception.
The use of fresh, regional produce is something which is very important to us!
Further information about the culture in Saalbach Hinterglemm and the surrounding area is available from reception.
The daily newspapers are available in the breakfast room.
Saalbach dental practice
Glemmtaler Landesstraße 23
Reception can assist you with appointments.
If you have any special dietary requirements please contact our waiting staff and our chef will be happy to accommodate any special needs!
As part of our gourmet board option, dinner is served in our restaurant between 6.00 pm and 7.30 pm in summer and 6.00 pm and 8.00 pm in winter. We politely request our guests to wear suitable clothing.
If you prefer to not have our 5-course menu one evening, please cancel by midday at reception. We will then deduct 17.00 € in summer and 20,00 € in winter per person.
Dinner for kids
A special children’s dinner is available on our kids’ menu.
Disabled / barrier-free access
Upon request, we can, depending on availability, reserve rooms directly next to the lift.
Doctor | Hospital | Emergency Services
Emergency number 144
Dogs are welcome in our hotel. There will be a charge of 25 euros per dog per day (excluding food). Please ensure that your dog is kept on a lead in the hotel. Dogs are not permitted in the breakfast room or restaurant.
Please dress appropriately, from casual to elegant, in keeping with the time of day and personal comfort.
Please refrain from wearing bathrobes or jogging outfits at breakfast.
At dinner we ask our guests to please dress smartly (tie and jacket are not compulsory).
Duvets and blankets
Please let us know if you would like extra duvets/blankets, anti-allergy blankets or wool blankets and we can bring these to your room.
Early check-in = see arrival and departure
Please note that, in the case of an early departure, we have to charge for the entire reserved period.
Austrian electrical power points are 220 V.
We can provide adapters and extension cables if required.
Please note the information concerning this in your rooms and in the corridors.
Fire brigade 122 | Police133 | Ambulance 144 | Emergency Doctor 144 | Mountain rescue 140
Evacuation plan | Fire safety plan
There is a detailed evacuation and fire safety plan in your room / suite next to the
Excursions & recreational activities
Our reception team can offer plenty of ideas and information on excursions and recreational opportunities in the local area.
Express check-out = Contactless check-out
If you provide your credit card and billing address upon arrival, we can book the due sum from your account and send you an invoice with confirmation by e-mail or post.
Fire alarm | Fire extinguisher
If there is a fire please dial the fire brigade: (0) 122 and go outdoors as indicated on the emergency escape map. There are fire extinguishers on each floor.
Why not treat your family, friends or business partners to a voucher for sheer luxury and enjoyment? Each gift voucher is created individually depending on personal requirements. You could, for example, give someone a voucher for a stay, a dinner here or a monetary sum for them to spend at the hotel as they choose. Our reception team would be pleased to help you.
The Zell am See - Kaprun Golf Course which has 36 holes is a 20-minute car journey away. For further information and to arrange a tee off time please contact reception.
There is a hairdryer in the bathroom.
Half-board is included in the room rate. If you would prefer only bed and breakfast, we will deduct 15.00 euros per person per day from the half-board rate.
Our hotel heating is controlled centrally by our technicians. The bathroom temperature remains constant, but it can be individually regulated in the rooms and suites. If you have any questions, please contact reception.
In the summer, hotel owner Gerhard accompanies guests on hikes and can recommend the best tours. The beautiful mountain landscape offers many hiking paths and mountain lodges – a hiking and mountain lodge guide as well as tips are available from reception.
Horse-drawn carriage ride
Experience the beautiful scenery here on a romantic horse-drawn carriage ride – book at reception.
Hotel Bar & Lounge
Opening times: 12 pm to 11.00 pm.
An ice rink which also offers skate hire can be found in the direction of the valley head. Further information is available from reception.
Ice stock sport
There is a skating rink in the Saalbach Hinterglemm sports centre.
Playing times can be booked at reception.
WIFI is free and available throughout the hotel.
WIFI name: Welcome@Gollingerhof>
Your room card allows you to use the night entrance at any time. Please note that reception is occupied until 9.00 pm. If you intend to return to the hotel later than this, please make sure that you take your room card with you.
Nordic walking sticks are available for you to use during your stay. Please ask reception where we can also provide tour suggestions. In the summer, the hotel owner Yvonne also joins guests for walks 1x week (announced in the Morgenpost).
On this day, our busy staff can enjoy a well-deserved break which is why the Gollinger Restaurant is closed. Every Wednesday we can therefore arrange a culinary excursion for you to a restaurant of your choice (deduction from the daily rate of €17 per adult/day, €10 per child aged 6-15 years).
Cars may be parked in front of the hotel for loading and unloading. The hotel’s car park is located in front of and behind the hotel.
A parking space in our underground garage is charged at 12.00 euros / day which will be added to your hotel bill.
There is a “Please do not disturb” sign in your room / suite next to the door.
Hotel staff will not enter your room for cleaning if this sign is hanging on your door. For room cleaning, please contact reception from 8.00 am to 3.00 pm.
To call another room, dial the room number.
To call an external line, dial “0” followed by the number.
Calls can, of course, also be made from reception.
All important telephone numbers can be found on the enclosed list.
Travel cancellation insurance
The cancellation terms and conditions of the Austrian hotel regulation apply – also in the case of an early departure. We recommend that you take out a travel cancellation policy.